Frequently Asked Questions

1. Who is responsible for water pipes on private property?

The property owner is typically responsible for the water pipes on their private property, including the section that connects to the main water supply which ends at your external boundary stop tap.

2. How can I detect a water leak on my private water pipe?

Common signs of a water leak include unexplained increases in water bills, damp patches on walls or floors, reduced water pressure, and the sound of running water when no fixtures are in use. You may also consider hiring a professional leak detection service such as ours that uses bespoke equipment to identify hidden leaks.

3. What should I do if I suspect a water leak on my private property?

If you suspect a water leak, it's important to take action promptly. Start by turning off the water supply at the main stop valve to prevent further water loss or damage. Then, contact a professional supplier or water leak detection specialist to assess and repair the issue.

4. Can I repair a leak on my private water pipe myself?

While minor leaks may be fixable by homeowners with some plumbing knowledge, it's generally recommended to hire a professional plumber for any repairs on private water pipes. They have the expertise and tools to ensure the leak is properly diagnosed and repaired, reducing the risk of further damage.

5. Why have I got reduced water pressure or flow?

Often the cause of reduced water pressure or flow and be a leak or the condition or diameter of your underground pipes or. Older metallic pipes corrode internally and over time this reduces the internal diameter and subsequently the amount of water that can pass through. Signs of this may include the bath or sink taking longer to fill, a power shower or boiler cutting out or it not being possible to use more than one tap at a time. 

6. When should I consider pipe renewal instead of repair?

Pipe renewal is often necessary when the existing water pipe is severely damaged, corroded, or has multiple leaks. In many cases the pipe leading into your property may have been in use for many years and be the original one from when the house was built. If your a professional determines that the condition of the pipe is beyond repair or if it's an older pipe made of problematic material (such as lead), they may recommend pipe renewal or replacement.

7. What are the options for pipe renewal on private water pipes?

There are a few options for pipe renewal, such as pipe relining and pipe replacement through excavation and trenchless technologies. Pipe relining involves inserting a new lining into the existing pipe, creating a smooth and durable inner surface. Pipe replacement involves the complete removal and replacement of the old pipe with a new one and is considered the most reliable resolution.

8. How much does pipe repair or renewal cost?

The cost of pipe repair or renewal can vary depending on factors such as the extent of the damage, the length and diameter of the pipe, the accessibility of the pipe, and the chosen method of repair or renewal. It's best to consult with a professional who can provide an accurate assessment and cost estimate.

9. Does a new pipe have to follow the same route as the old one?

No, a new pipe can be installed in any route as long as it is connected to the water company supply at the boundary and entry point to your property. It is also possible to install a new entry point at an existing property to avoid unnecessary internal excavations. 

Remember, it's always recommended to consult with a professional for accurate advice and guidance regarding water pipe ownership, leak detection, repairs, or renewals specific to your situation.

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